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Customer Feedback

To Everyone at Art Discount

Just wanted to send an email to say thank you for a prompt dispatch of my order and the wonderful careful packaging. I shall definitely be ordering from you again! Thank you

Andy Johnson 4/8/16

I just wanted to thank you for packing so well my order, it is great. If you want me to write a review, i would do so with pleasure, just let me know where. Best regards to your team

Sandra Menant 25/7/16

What a pleasure buying from you. Very fast delivery, fantastic packaging and protection for my item at a great price. Jason Morgan Wildlife artist pointed me in your direction and I am glad he did. I will definately be doing business with you in the future. Thank you so much

Chris 24/6/16

I just wanted to thank you for your excellent service. I ordered canvases and paints over the phone earlier this week (too stupid to order on line!), very helpful person took my order and the goods arrived in a flash. Brilliant service at a good price.<3

Diana Clark 9/6/16

Hey there, I recently discovered your site, and I just want to thank you, I find a lot of supply shops appear to be about maximizing profit, but you guys seem like you really care if the average consumer is getting a good deal or not, I appreciate that a lot. This may be my first order, but won't be my last! If there any issues, please contact me, I prefer to be emailed rather than called, I work unsociable hours is all. Have a nice day to whoever is reading this, you're doing a fantastic job! <3

Bethany 21/4/16

I spoke to a lady in the sales department a short while ago, regarding the three drawer pencil boxes. Just want to drop you a line to say thank you so very much for all your help, and super customer service, It was a pleasure to speak with you, and because you were super helpful I ordered 5 boxes. Again, many many thanks for putting in so much effort to help me. My kindest Regards

Sarah Goodall- 14/3/16

Hello all I received my order (AD 071565) this morning, very well packed (by Kev). I'm very happy with the Copic Ciao pens, so glad I managed to get them before they sold out - and at a very good price too. Just wanted to say Thank You for a really good service.

Moreen Haswell - 18/2/16

Thank you for your very appreciative reply to my comments and compliments I paid to you all in my email. The idea of me sending you all my positive feedback is just my way of showing you all that, the care in your work and your own particular departments deserves every possible credit to each and every one of you. As a result it cannot do other than reflect in the Customer Service and Total Satisfaction as in my latest order. I am sure that your Customer feedback is a true reflection and endorsement of the success of all the Team.

I would be only to pleased for the Director of your company to use my comments on your website, after all they were addressed to you all, and for all to see.

Can I just say Jennie that I am a 72 year old man who has many hobbies related to the Art & Craft world. Painting is just one aspect of the many gifts from God that I enjoy but,,,,It has been 50 years since I have last painted in Oils. (hence my depleted stock) it's a good job I have a very understanding Wife.

Grateful & Sincere Regards

Ron U.


I would just like to thank the two "Steve"s I spoke to yesterday for their help with this order. Received on time as promised and great quality books for a fab price. This has got my daughter out of a tight spot and we are all very grateful. Will definitely use again. Thank you, Lesley


Hello Art Discount Customer Services, I just wanted to say thank you for all the hard work involved in getting the paint brushes to me in time. They are perfect. Special thanks to Larissa and Karen. Thanks again,


Thank you so much for a really efficient service. I ordered and lo and behold it appeared today. My order must have had wings. Great service, thanks again


Many thanks for the LoxleyYorkshire table easel bought from you which was quickly delivered yesterday.
This easel is undoubtedly one of the best of its type I've ever encountered and I'm extremely pleased with it..its strong and sturdy and
exceptionally well built from beautiful close grained elmwood..a real bargain for the price. I was also most impressed with the standard of
packing which was also extremely well compliments to all concerned..!! I couldn't have asked for better service..!!


Just wanted to say thank you so much for the free gift of the fan brush with my order, what a lovely surprise! Order as usual promptly delivered and superbly packaged as always, very pleased with your service indeed.


Deborah Mountford

Thanks for the usual fast delivery of my acrylic paint. i wanted mail you to commend you on your service.
good quality, cheap acrylic, brilliant service and prompt fast delivery. i will be buying from you again.


Andrew Daly

I wanted to thank you for my recent delivery of a Derwent wooden box of Colourfast pencils. I am very impressed with your service, both the speed with which you sent it, how well packed it was and the cost was significantly less than some other companies. I shall certainly be returning to you in the future.

Brenda Stuart

Dear Sir/Madam
I ordered some Winsor & Newton Series 7 brushes on Sunday 22nd February at 2318
Shipment AD_040226 details received from you on Monday 23rd February at 1636
Track via FedEx
Parcel received in pristine condition because it was carefully and generously packaged on Tuesday 24th February at 1110
Absolutely amazing! I cannot thank you enough for such a superb service.
I have no hesitation in recommending you and your service.

Yours sincerely
A J Barton

Hi !
Received today at noon. Order well packed and complete. Thank you very much for your prompt service.
Mary Stewart

Thank you for amazingly quick delivery, (2 days) received 28/01/2015. Perfect condition, easy to use and brilliant price!

Best Wishes,
Brian Windsor

“My first purchase from Grantham’s “Art Discount” website was a complete success.

The site was easy to navigate, the products were competitively priced, packaged properly and were delivered by a quality courier who arrived on time and asked for a signature.

What’s not to like? I’ll shop here again.

Neil Dunstan, Guildford

Just wanted to say thank you very much for the delivery of my light box, it was so well packed it took me ages to get into it! Some things are very difficult to source in France so it’s good to know where to buy from in the UK, I would have no hesitation in recommending your company.

Linda Goulty

Hi there

I just want to say thank you for the art materials I received today - having only placed the order yesterday! The items were BEAUTIFULLY packaged - even with little notes like "Paintbrushes in here" and "Paints in here" on the individually packaged items within the parcel. Please pass my thanks to the staff who took such care with my order.

I've experienced a series of problematic orders with other merchants in recent weeks, who have shown little to no meaningful customer care and have taken in some cases up to ten days just to process and dispatch orders. These were big name high street brands who could really do with taking a leaf out of your exceptionally efficient book. Not only did the swift delivery make my day, but the packaging really made me smile. And all materials are in perfect condition. And I have not even mentioned yet the great prices - just amazing. Thank you so much!

All the best

Maxine Brooker

I recieved my pastels today. I must congratulate you on thier swift arrival and the way they were packaged etc..Having done warehouse work i can honestly say that is some of the best work i have seen.They were in perfect condition.

John Etheridge

I would like you to know how impressed I am with your company.
You have a fantastic customer service team who respond very quickly to emails.
The products I ordered were delivered next day and were very well packaged by your packing team.
The products themselves are brilliant, your discount range is as good as the more expensive named brands.
I will definitely be buying from you again and will recommend you to others.

Thank you!

Dear Sir, Madam

I recently received a shipment from your company and would like to say what a quality product it was and beautifully packaged for protection in transit. It came after only a few days and I was really impressed with the whole process from order to being in receipt of the goods.

Many thanks and a Happy Christmas and New Year to you all.

Kind Regards

Carrena Marriott

Dear Art Discount

Just wanted to say thank you for your smooth and efficient service I will be using you in the future

all the best

Nicola Rose

My parcel arrived in very good time and was beautifully wrapped. Thank you for going to that trouble.

Clare pitkin.

Hi to all at Art Discount,

Just a thank you for your great service, because I think is important you know what you do is appreciated.

Thank you

Jackie Griffith

I must send this e-mail as I'm extremely pleased with the delivery, I never expected such a good service. Many thanks to all who managed the delivery, thank you

David Foster..

Dear Art Discount
I am writing to you to thank for your excellent service. I called yesterday for advice which I received straight away, placed my order which arrived 1st thing this morning!
Your prices are reasonable, in particular your delivery charge for next day delivery. You have found yourself a new happy customer!
Thank you :-)


Hi, thanks very much, received my order today, I've got to say you provide excellent service and I'll definatley be putting in lots of good words for you...think you're going to here a lot from me...many thanks Kim x


I would just like to take a moment to write and thank you for getting me my order here today. The two boxes of face paints are for a childrens fete in our village on Saturday to celebrate the Queens Baton coming through as we have the privilege of feeding the entourage that comes with it.

I was worried in case they did not arrive as it was a last minute activity and we live so far from any town in the Highlands so thank you so much for taking the time to send them speedily to us. I am sure it will add fun to the childrens day.

Kind Regards
Harry Whiteside


Thanks, order received today. Very impressed with such quick delivery. Regards Sylvia


I sent some of your awesome watercolour brushes to my friend TJ Lubrano's Illustrations ages ago and she loves them. Here is a link to a blog post, that she has just written about brushes and yours get a mention


To everyone this might concern – I am totally in awe at the speed with which this order was filled. This time yesterday I don’t think I knew what I was going to order!! Totally gobsmacked.
You all deserve a medal (or an increase in salaries)

Very well done all of you (and many thanks)

Best wishes
Iris Newland


Just to say that my order, submitted less than 24 hours ago, has arrived safely and in perfect condition save for the loss of a tip of one of the loose pastel crayons which I guess is just one of those things as the order was carefully wrapped and overwrapped. I am very impressed with the quality of service, and the prices, so will be back and will also be recommending you to the other members of my drawing class.

Caroline Alton (15/5/14)


Thank you for your company's excellent service. My goods just arrived excellently packaged with no delivery problems - the special instructions I gave were clearly observed. I have bought supplies from you over the course of several years and the quality of service has always been outstanding, so I thought I would take this opportunity to express my appreciation. Thank you!


RE: Order #AD_014555

Thank you. The service you provided was excellent, the goods arrived in time and the price was the best for the UK on the web. A great combination.

Best wishes,

Rynagh Flynn (23/4/2014)


Found canvases on your site yesterday morning at excellent price and they were delivered mid-day today- [for only £2-excellent].Thank you for your efficiency,I'll buy from you again.
Stewart Griffin


Just to let you know that the order has just arrived and is in perfect condition - thank you very much for processing this so quickly.


Karen and Tom Watt
24 Jan 2014

I ordered 25 sheets mounting matt two days ago, delivered yesterday.
The product was of higer quality than one normally gets for that price. I had reservations about something so large and thin being delivered on a van.
The packing was excellent, never better, and free! The 24 hour service, for a couple of quid, beggars belief, you could teach the post office a thing
or two! In short the best service I have come across. Everything arrived on time and in perfect condition. Congratulations.

G Grundy

Just wanted to say, I received my order today after ordering quite late on Friday. Very impressed by your promptness and will definitely
order from yourselves again in the not too distant future. Exceptional service and really impressed.
Thanks again,
Scott Murphy.
Black Elk Arts.


Dear Folks

Just to say thank you for the efficient way in which you handled my order - couldn't have asked for better.
In addition the goods were as seen on your website just smashing.
Good luck for the future.
Margaret Steel MacMerry East Lothian


Comment: Just received my 4 canvases today ( Running Hare Ltd.) after ordering on Wednesday. Fantastic service! Thank you so much!

Hello Granthams ArtDiscount.

Just wanted to say thanks for a couple of things.
1: For so efficiently supplying my art equipment as I work on my commission of seven paintings for the Gosport War Memorial Hospital Dementia Ward.
2. Supplying me with fab charcoals so that I could compete in the semi final of Sky Arts Portrait artist of the year which is currently being broadcast - where I drew the Scottish Actor John Hanna.
You guys are amazingly efficient, and I love your stuff!!
Thanks very much
Bug Hugs
Trudy Barber

Just writing to say you guys are awesome. Excellent packaging and fast delivery too!


Dear Sales Team
Above order placed yesterday @ 14.33 arrived here @ 15.30 approx. today.
Brilliant service and much appreciated.
My thanks to you all
William Kerr.


 Dear Art Discount,

Many thanks for sending on the order so promptly, the goods ordered
yesterday arrived today.
Melvyn Dover.


Many thanks for the prompt delivery. I was delighted to find such a reasonable art supplier who didn't charge postage.
Best wishes


Just to say thanks for the excellent customer service. Good price, speedy delivery, well packaged.


Top quality products of courseHello
Just to let you know that my order arrived safe and sound. This is the first time I've ordered from you and I'm impressed with your company....don't know if you are large or tiny but you've got it right!
Brilliant prices, excellent service and delivery, neat, tidy and correct packaging...just what a customer thanks and well done!
Marianne Cahill


Thank you for your prompt and extremely well-packed delivery of my box of pastel pencils.  Just thought you might like to see the end result of one of your orders... my first owl drawing.
Many thanks, I shall recommend your company to my artist friends.
Kind regards,
Kathie Jenkins


I received my order. Thank you very much. I am very impressed with the quality of your service.
Roma Rozenek


Thank you for an excellent service. I chose express delivery and my Chatsworth Duke easel etc. arrived the next day. I am also delighted with the quality of the product.


 Thank you so much once again; much appreciated. Customer service, fantastic!
 kind regards
 Stephen and Caroline


Just done my first 2 orders with you this week. Really impressed with such prompt delivery.
Regards Sue Upton


Just to let you know I am really happy with the quality of the paper you sent and we'll definitely be using you for future art supply orders.
Many thanks,
Heather Carter.


THANK YOU!!!!!!!

Your service is excellent, your products are great and your prices are the best!!!
I am one happy lino printing lady!
Nancy Power


thank you so much for the excellent delivery time and condition! :D all my items are all i could hope for and im super excited about getting arty :) plus the delivery man was very friendly :)
thank you again!!!!
Beth Johnson


Subject: Thank you
I've had several orders from Art Discount, and thought it was about time I acknowledged what great service I have received. For example, the order I've just unpacked arrived quickly, is extremely well packaged - all my paper, paints and inks are in perfect condition - and I cannot fault anything.
Sara Simon


Merry Christmas
Many thanks for your great service throughout this year.
Wishing you all a Very Merry Christmas.
Jackie Griffith

No request, no complaint, no return...Just a thank you for an excellent item, at an excellent price delivered in excellent time. I just couldn't find anywhere else to leave a comment. Thank you :)  Richard Lewis


Hi, Received my order 24 hours after placing it which was brilliant.  We live in the Highlands of Scotland and normally delivery is slow and tedious from other companies, you are showing just how rubbish other companies are at delivery to Scotland.  So just wanted to let you know what a great job you are doing all the way down in Blackpool to get every order to me fast and efficiently.  Thank you for making your customer service and delivery as good as your products, it keeps me coming back.
Thanks again.  Kate Fleming

I'm just writing to say that everything about your company is brilliant from start to finish.
Quality,customer service,delivery and I just want to Thank you all for the stick of rock I received in my parcel delivered yesterday.Never have I had such pleasure from buying anywhere else for my art supplies so may I take this opportunity to Thank you and wish you a Merry Christmas and Happy New Year.xx 

Cynthia Adams


Thanks for such a speedy delivery received my goodies this morning excellent service!.
Janice Williams


Thank you.
For providing an outstanding service at a great price.
My package arrived just an hour ago and whoever wrapped it up should be given an OBE (or better).
Many thanks
Howard Shaw


Dear Sales Department,
I am very pleased to have received my order THIS MORNING. Thank you!
That's what I call very good service.
I WILL BE BACK!!!   (With more orders).
David Postle

Dear Staff at Granthams
Thank you for the delivery which arrived on time for my project tomorrow.  I very much appreciated this and I am very happy
with the items received.
yours sincerely
Christine Goodman


Many thanks for my order.
Not only are you one of the cheapest suppliers I have found, you must also be one of the quickest dispatchers too!
I know it was only a small order, but I will have no doubts about using your company again or recommending you to friends.
Once again, many thanks
Donna Crow


Just saying Thank you for my order. Excellent service and rapid delivery !!


Hi folks
just a few words to say thank you for my latest order with you...every thing was perfect as usual and your delivery time was excellent ...many thanks... Paul Garrity


Dear Sirs
I would just like to say a big thank you for your excellent service, my goods were ordered on the 12th Aug., and arrived today! (the 15th)
It is also good to find a supplier who does not put a huge premium on the delivery charge for people living in the Highlands of Scotland and at the same time offering such good value and not stinting on quality.
Best wishes
I.M. Strachan


Subject: RE: Order delivery

It's arrived already!!
Very impressed - I ordered Saturday and take delivery on Tuesday.
Thank you


Hello. I want to say a BIG thank you to all "artdiscount"group. I got all my items quickly, well packed, very happy about the quality. Looking forward to order again! Thanks again! :)


Dear Grantham Staff
Having placed my order for a boxed set of Sennelier Oil Pastels at 8.15pm Thursday 21st, am amazed and thrilled to have received the item early this morning - Saturday, 23rd.
Item is of excellent quality,  was priced well below other suppliers I had looked at on the internet, incurred no post/packing charge since valued at over £50, and was extremely well packed.
Many thanks, I shall definitely use your company in future and will spread the word among my fellow art class students.
Anne Wilson


Thanks very much for the speedy delivery of my order, the brushes are excellent and a very good price. They were extremely well packed so no chance of any damage.


received this morning.....very good product and fantastic
service....many thanks.   RO


I would like to thank you very much for the wonderful service that i have received, order placed for 2 items on the Sunday and both were received on the Tuesday.
I will be telling all.
Many thanks
Angela Cox


Just want to say thanks for the superfast delivery of all of my orders.
Excellent service. Your own brand canvases are also fantastic quality.
Keep up the good work.

A Hartley


Just wanted to say you really are the cheapest, thank you. I'm so glad I've found your website!
Kind regards




       Many thanks, parcel recieved in good order, wonderful products and great service from granthams and the parcel delivery... thank you from james


Just received my order. Please accept my thanks for first class products, prices and delivery. I will purchase all future art supplies from you and advise others.
Excellent service
David Wilkie


Thank you so much for the very quick delivery of my purchase.  I was very impressed with the amount of packaging the item was wrapped in which saved it from any damage.  Also I was impressed with your pricing... the lowest on the web!
I would defiantly recommend your company.
Thank you again,
Carol Grant




All received in perfect condition....great quality, will be purchasing again in the future!
Jane and Steve


Can I just thank you for a fantastic service and quick delivery will be ordering again very soon.
K J Neale


My order was received today.  Excellent service particularly as it was during the busy run up to Christmas.
Also impressed by the "free sweet" from the Packing Team.  Please thank them and wish them all a Merry Christmas from me!
Doug Jose


Subject: O/N: 89038 - Keer

Parcel arrived 10.30 this morning – many thanks for fast delivery and thanks to Tim for great packaging


Received my order this afternoon. Everything perfect. Thank you. Nice doing business with you!
Johannes van Oosten


Dear all
Many thanks for sending out the replacement part for the Artsphere Craft Workstation. It arrived at lunchtime today - we are really impressed with the helpful staff and the service offered by Granthams. You have two new converts!!
Best wishes
Paul and Laraine Stevens


Hi Granthams,
Just wanted to say Thank You for your excellent service.
My package was just delivered this morning, next day after ordering, very securely and beautifully packaged and all the brushes and sketch pad are as described and exactly what I wanted; superb quality.
I shall not hesitate to order from you again and to recommend you to other artist friends,
All power to your elbow(s),
Dave Hall


I just wanted to say how pleased I was with the service I have received. The portfolio sleeves I ordered arrived today extremely well packaged and within a couple of days of ordering. Also the driver who delivered them was extremely pleasant and friendly.
Thank you. I will be using you again.
Anna Dann


I just wanted to say that I've received my order and will definitely be ordering from you again, what fantastic service!! thank you .
Sylvia Cleverley


Dear Sir/Madam,
I just want to say how impressed I am with your service and quality of items ordered.
Packaging was tremendous. Speed of delivery was excellent..........  ordered on 15 Nov. delivered on 17 Nov.
I shall certainly be recommending you to my friends and family.
Regards, Tessa Holloway


My order has arrived and I am delighted with everything. Thank you for the  speedy service.


Thank you so much for this amazing product. My granddaughter will be over the moon. Wonderful value for money and first class service.
Penny Hunt


Hi there just a note to say Thank you. My art workstation arrived this morning as did the free set of brushes, what can I say except excellent service. I haven't unpacked it yet but it looks great. So thanks again
Kind regards
jean Briers


Just a quick word to say that my latest order with you has arrived in good time as usual and every thing is excellent...many many thanks...Paul Garrity


Just want to thank you again for excellent service .Ordered 4 lots of paper on the night of 27/9/11 delivered to the door 29/9/11 at 9.15am and at a brilliant price -thanks again.
Always recommend you to others.
J Jones


you guys are brilliant, thanks so much!!!
Carlos Campbell


Just wanted to say many thanks once again for shipping my order so quickly. Looking forward to making art again.
Dan Morelle


Dear Granthams,
I have just received my order and would like to Thank you for
prompt service and excellent packaging. Will order from you again,
Many Thanks
Best Wishes
Jo Davies


My order has arrived beautifully packed and in perfect condition.
Kind regards,
Alison Gilks


HELLO Granthams Ltd .... I have just got to write and comment...
I made an order for several large items over the internet, late on Sunday. Having not used your company before, I was concerned about the safety of the items during transit. They all arrived TODAY !. Not only was it free delivery, but it was FAST and most importantly the items were packed so well, that there was absolutely no worry about any damage. All this on top of EXCELLENT & VERY COMPETETIVE PRICES. I can not fault your service in any way, and I can assure you that I will at every opportunity, tell every like minded artist that I can, about your 'OUTSTANDING SERVICE'. Having bought elsewhere before and just got an 'Average Service', I normally just get my goods and get on with things, but I felt I just had to take the time to compliment you and offer my Thanks to everyone involved in my order. As a result and as Arnie would say - " I'll Be Back ! " - Thanks and my Very Best Wishes - Andrew Steer


Dear Art Discount,
Thank you so much for your excellent service, I received this the day after ordering
and I am very pleased with the quality of both my items, will be ordering more soon.
Kind regards, Jean Brockes.


Delighted to report that my order has arrived safely this morning - many thanks for your excellent service.
Best wishes
Jan Leatherland


Spoke yesterday to one of your colleagues in customer services & paid the £4.50, lo & behold my order arrived early this morning.  Congrats to you & all who work at artdiscount for such a fabulous service, speed, quality of packing & prices 5 star.  will recommend your site a a premier site!
Rosalyn Wilson


To say that im impressed would be a HUGE understatement  !!  No sooner had I placed the order ---then Fed Ex was at the door with the order it seemed -----------BBBBBBBBBBBBBBBBBBB RRRRRRRRRRRRRRRbbbbbbbbbbbbbbbbbbrrrrrrrrrrrbrilliant ! Thanks again--------------------Jwl harrison


Just wanted to Thank you for the fast  , efficient service. The easel is perfect.
Julia Colk.


Hi Liz & all,
Just a quick email to say a big thank you;  my order arrived today and I was really impressed with the care that was taken in packaging it, and with all the helpful customer service.  It was a great first purchase and I'm looking forward to lots more  :)
Thanks again and best wishes,


Many thanks for these items - they arrived yesterday and are all fine. I was very pleased with the quality of the items ands am really glad i used you for this order.
Angela Rapley


Dear Sirs
I would like to say thank you for the excellent service and competitive pricing, having received my Art supply s today.I run 4 Art clubs 60 plus artists, I will be spreading the word.
Richard Meldrum


Thank you so much for your swift delivery!
Excellent quality sketch books too.
Wishing you every success


I  received the above order this morning, very good service and well packaged.
Thank you
David Wray


Thank you a great service as always arrived prompt and in perfect condition.
Jan Sears


Subject: A very happy customer :)
I just wanted to say, how happy i am with my order, prices were great, payment was easy and the delivery was fast.
A very happy customer.
thank you very much
kind regards
Bonnie steels


My goods have been delivered, thank you. Very prompt service, again, thanks.
Greg Miller.


I received my order from you today.

I am really delighted with my sketch pad and pencils!
Great quality products and such a quick delivery.
Thank you!
Alice Clark


Dear Jennie,

I would like to take this opportunity to commend you and your company for actual doing what was promised. For 2 years now I have tried various suppliers and various methods of getting these products out to me here in the Algarve. In that time I have had paint turn up in the box (but no longer in the jar!), I have had wrong orders, wrong colours, part orders, forgotten orders, lost orders... and I was starting to lose faith.
This was by far and away the easiest and simplest experience to date and everything arrived in record time and was so well packaged.
I know from experience that so many customers only take the time to write in and complain about things and very few take the time to congratulate good service as they expect it as a matter of course.
Well done to all the team and I am happy to say that I will be placing my business with your company for the future.
Kind regards


thank you for a superfast delivery - well impressed x


To the team.


I found online what i was looking for and needed, ordered it, got the comfirmation within minutes, with the tracking number, and took delivery today. Well packed, and exactly what i had ordered. Good to hear that the calls are taken and handled here in the UK. The service you provided was excellent. Cheers. Graham Kempe


Hello to all at Granthams
Thanks for the delivery. All arrived yesterday morning in good order.
Cannot fault the good service.
I certainly know where to come for anything else I require in this line.
Jerry Smith


Hi, Just to say a big "thank you" for your very speedy despatch & delivery of my 2 orders this month! I am new to your site, and both my orders have arrived within 48 hours of my online ordering.
I am a member of the art society in Bury St Edmunds, and your praises and great prices are certainly being talked about ( good of course!)
Thank you, Tracey


Order received and very satisfied with sketch books. Good quality items and good service. No need to send me spam because I will use your company in the future.
Kind Regards
Jane Field


That was super fast! Thanks!
Faryal Ahmad


Thank you for an efficient and fast delivery.  Packaging good and the item was welll priced.   I really appreciated the free brush too.  A.  Flemming


Thank you great service as usual, also thanks for the brush I shall try it out tomorrow.
best wishes Jan


Hi all
Thank you for the above order that arrived in 23 hrs! 
Everything arrived well packed and in excellent condition.  Your pricing is also very reasonable.  I will use you in the future.
Many thanks


With reference to order No. 70535 I just wanted to say it arrived safe and sound early this afternoon.
As with the previous order everything was wrapped up well and arrived in perfect condition. This is always a cause for concern as I have had broken and damaged items from other art suppliers over the years.
I must congratulate you on your pricing too and thank you very much for your kindness in enclosing a free watercolour brush for me to try.
I will be needing a good selection of W&N watercolour tube paints at some time in the future - guess who I will be coming to for those?
Many thanks once again.
Yours sincerely
Brian Savage.


I just would like to thank you for your quality brushes that I received today.
Kind regards


Dear Mailing Dept at Granthams/Art Discount
I am absolutely delighted - my parcel arrived this morning when I was out, and left where instructed!  Wonderful service.
I regret I am not an artist, and the N&W box of watercolours is for a friend's special birthday.  However, I will tell her about you and how efficient you are!


I have recently been buying art products from you and would just like to say how pleased I am with your company, the quality of service and delivery are great. I bought some of your own brand canvas and they are great quality for the price unlike others i have bought from other company's in the past which have not been great.
Kind Regards and thank you for the excellent service, Jessica Crighton.


Just to thank you for a prompt delivery and everything as ordered. Very pleased.
Christine Hall


Just to say how impressed I've been with your instant delivery of goods.. it is first class
Thanks for your attention, I shall certainly recommend you.
Kit Hansell


Dear Sir/Madam,
I would like to thank you for my order, which I've just received.
The canvasses are in perfect condition and I am impressed by the swiftness of the delivery.
Once again, thank you.
Yours faithfully,
Cliff Orsi.


Thanks very much. I’m very happy with the order and it was very well packed.
Great product and much better than in the photo.
Rob Clifford

Many thanks for your excellent service. 
Large Order taken accurately by phone, despatched quickly, beautifully packed, and after service excellent too. 
Will definitely order from you again. Reg Jones


Many thanks for my order of watercolour board which arrived safely and superbly packaged!
Kind regards
John Wardle


Just to say purchase arrived today at 3.00pm
Super service, super product and super price.
It's for a 70th Birthday gift this weekend. I'm sure  she will love it.
So sincere thanks to you all for the excellent service provided.
Jim Scott


THANK YOU, very efficient  - wonderful prompt delivery and you even sent a cheerful delivery guy, which was extremely welcome in this weather!  Have filed u under favourites and am sure will use again.  Kate Fitzgerald


Just wanted to say thanks so much for sending my order so quickly, really please I have it in time for Christmas. Was a present I was struggling to get.
Great Service Thanks. Nicola Graham


Dear Sirs,
Just to say the above orders arrived safely yesterday and to also thank you for the chocolate in each parcel, (saying 'thank you' with a Roses?) such a lovely thought and much appreciated!
I am a very nervous internet shopper but will have no hesitation in ordering from your firm again.
Many thanks, 

Kind regards,

Sheila LunnTHANK YOU too for dispatching my order so promptly - they arrived first thing this morning which was quite amazing at any time of the year but especially on the 23rd Dec and only ordered yesterday!  I am so thrilled with my fabulous set of new pencils and thank you for packing them so carefully too.
Jane Dacosta


Hi There,
My order has been received  many thanks for getting to me so quickly.
I would like to wish all at Grantham’s Ltd a Merry Christmas and Happy New Year.
Kindest regards,
Marc Massey.


The order arrived safely and in perfect condition today.
Very good service and well wrapped.  Thank you.
Richard Starey


My order arrived today, I'm really pleased with both the product and the service (and the sweetie!) many many thanks, I'll buy from you again. 

Emma Ince


Hello Granthams

I am a trainer and this order was in connection with a training course I was due to run on 8th December, but because I was going to be out of my office for several days, I had placed it to arrive on Thursday 2nd December. Unfortunately, it was shipped the day after we’d hoped for, owing to the snow.
When I phoned up on Friday 3rd December to ask if I could find out exactly where my order was with FedEx, you very kindly gave me the phone number of the Swindon depot.
From there, they were able to track the delivery driver, who gave the depot his mobile number, so I could call him, which I did, and we were able to calculate roughly how long it would take to get to me, so I decided to wait in to receive it.
So although I was several hours late setting off for an appointment I had 3 counties away, I was able to leave with everything I needed for my training course, which was an immense relief to me.
What I am running is a very specialised type of course, and the rolls of paper you supplied were spot on for my participants’ needs, and I’d go far as to say that we actually can’t run the course without this paper. I have been using some very old bulky paper rolls, which had run out, and these rolls are much more convenient to tote around and work with.
So thank you very much Granthams for your very helpful service; if I run this type of course again, I shall be in touch for more.
Best Wishes
Ann (originally from Blackpool, and back there on the 23rd!!)
Simply Learning
Brain in Business

 Hi Everyone
Thank you once again for a super service. Ordered Monday - delivered Wednesday. Can't ask for more and helpful advice before hand. Great.
Paul Hatton

Dear Sir/Madam,
I am writing to express my sincere gratitude for the manner in which my order has been dealt with.  It is not always the case, these days, that a customer is totally satisfied with the service they have received, but it gives me great pleasure to let you know that you’ve ticked all of the boxes, and then some.  Your website is easy to use and I am very pleased with how quickly my order has arrived (especially as it is for a Christmas present for my girlfriend).  What most impressed me, however, was the packaging the products came in.  Shoddy packaging seems to be the absolute norm of late, and yet the sketching collection I ordered came in its own box, and in an individual outer case, surrounded firmly by bubble wrap and also in a rigid cardboard pack.  I am deeply impressed by that and, of course, the order has arrived without a scratch on it. 
It is a shame that not all mail order companies conduct themselves the way you do, but that is just reality.  However, it is very nice to know that there are still companies out there who can do things the right way.  Many thanks again for the excellent customer service.  Rest assured that I will be back as soon as I need something which I can buy from your website.
With kindest regards,
Brendan Carroll


my order was delivered this afternoon, thank you all at
Granthams for a pleasant transaction, excellent service, and fast delivery,
kind regards,
W A Thomas.


Subject: Thanx
Thank you for your speedy service. I look forward to ordering again.
Pre-festive seasons good wishes to you all
Hope your xmas is a hoot (8>  ){
Angie Taylor
Ref: order no. 60437


Subject: Invoice Number AD_60016
I have just received the above order and would like to say how well packed it was.  Each item was individually wrapped in bubble wrap and plenty of tape was used.
Many thanks


Dear Sirs
I would like to say thank you for the excellent service and competitive pricing, having received my pastel pencils today. I will be spreading the word.
Paul Hatton

Fantastic!  We ordered late Saturday and the parcel arrived early Tuesday and we live in west Cornwall.  Thank you for your excellent products and service, best wishes to a great company, Pauline Liu-Devereux


Once again - my order has arrived - perfectly packed and within a few days or ordering.  Thank you so much for your excellent service time and time again.  Yours very gratefully,  Ann Spicer


Dear Granthams, efficient
my order number was 57836, I would like to thank you for the very efficient and quickness of
the order, I will not hesitate to deal with you again.
Sincerely Jean Brockes


Heather Shearman
re inv 56575: many thanks for quality item at excellent price with superfast delivery - 100% satisfied!


Paula Topley
Just to say a massive Thank you for such a quick delivery.
I live way up north in Elgin and I am amazed that my orders always get here within 2 days.
Means so much to be able to rely on a great product and service.

Well Done -    Cynthia Adams
May I take this opportunity to compliment you on the outstanding service I am receiving! My canvases were shipped on 11th October and were delivered on the 12th..within 24 hours..WOW. I have the items I ordered all the way from Blackpool and they got to Essex so quickly.
I can't thank you enough for the Customer Service and I will be linking "Granthams" to my website as The Best Supplier ...Ever.
Best regards and Thank you so much as always

Many thanks for the order.
Excellent dispatch, packaging and communication.
Will have no hesitation in using you again.
Best Regards
Geoff McKie


I just want to thank you for sending my first order which arrived today...
Thank you for...
•    Incredibly fast delivery.
•    Superb products at great prices.
•    Easy to use website.
•    Helpful staff on phone when I wanted to add an extra item to my order.
•    Fantastically well packaged - my kitten is in heaven playing in the boxes & bubble wrap.
I will DEFINITELY make you my first stop for art supplies in future.
Many thanks!
Heidi Matthews.


 Granthams Art Discount.
 Feedback on Invoice No. AD_55964
 Prompt delivery of well packaged goods ordered tuesday about 9-30 at night and was delivered about lunch time on the thursday. "EXCELLENT Service".
 Thanks Again,
George Trevis.

Just wanted to say thank you for the amazingly quick service.       I was astounded when my order arrived within 24 hours and very pleased with your website and the goods.
Kind regards
Louise Smith


Subject: RE: Your order from Granthams Art Discount has shipped!
Amazing service! Ordered late afternoon Sunday arrived in Cornwall first thing on Tuesday, many thanks.


Received my order to-day, thank you, it is superb quality. I will definitely come back for more.
Regards, Christine


Many thanks indeed for a very speedy order!  Two separate orders completed yesterday afternoon and both delivered to me at lunchtime today.
Goods are just what I wanted and a good price!
Many thanks once again.
Jennie Howard


Hi Hellen,
Just wanted to let you know my order arrived here this morning, via Royal Mail, safely delivered - no splattered paints - all perfect!
Many thanks for all the trouble you have taken - it is much appreciated
best wishes
Jan Hanwell


Subject: Order delivery


Thank you so much for the extremely quick delivery of my order. Ordered in the afternoon and delivered to my door before 8.30 a.m. the nest day - wow! I shall certainly use your company again and will tell all my artist friends about it. thank you once again.

Best wishes

Alma Brunt


Subject: RE: Invoice Number: 52419
 Hello -
The easel has arrived safely.  Thank you very much for your excellent service.
Best wishes
Balfour DunlopSubject: Order No 52203

I refer to the above order.

I am an artist and this is the first time I have ordered from your company.  Living in Ireland I find my art materials limited and expensive.  To be honest I normally order from Jackson Art Supplies and have been a customer of theirs for ten years.


This email is to say I am delighted with the staff I spoke to at Granthams on the telephone, the way the order was packed was nothing short of excellent (packed by somebody GREEN) making sure that nothing got damaged.  The cost of the postage is always a bug bear with me, as sometimes we have everything against us including the exchange rate.   Your postage costs were excellent and the delivery arrived in just a few days.  I am really impressed.  Most of all your prices are really competitive on certain items.

Your web site was easy to navigate (if I can do it at 64 then anyone can)   Thank you for a superb web shopping experience and I shall definitely be back.

Please feel free to use any of the above as testimonial.


Trudy Wilson


Subject: order no 5183

My order has just arrived in less than 24 hours, just wanted to say thanks for such efficient service,
best wishes
Edwina Paston-Cooper


thank you for your prompt service. - very pleased with how quickly items arrive!


Thank you for your very prompt reaction to my email. the replacement arrived this morning. Your service is superb, to be highly recommended.

Kind regards,



Dear Granthams Art Discount

Just a note to thank you for sending the Pilot capless fountain pen, received this morning.

Whoever did the packing did a great job – it felt like pass the parcel, but needless to say, it worked (and I won!)

Many thanks for your prompt and efficient service.

Mike Smith


Dear Granthams Art Discount,
I received my order the next day in good condition and I am very pleased with the quality of my order and your good service. 

Thank You very much. Surely I will order again in the near future. 
Julia Hicks.


Dear Sir or Madam,


      Order arrived with me today and I'm very please with it all and with the condiction in which it arrived in. Your service to your customers is first class with delivery which I can only call out-

standing quick. I am so please with your over all service I will be using your company from now

on to buy all my painting goods.

      Thank you from a very happy customer,




I would just like to say how impressed I am with your service. I used your website for the first time a couple of weeks ago, all items I ordered arrived on time, in excellent condition, they were extremely well packed and your prices are are the lowest I have found. Well done for this excellent website. I have already placed my second order, and shall be using you for future purchases.
Best Wishes
Mrs R Webber



Many thanks for my order, which arrived yesterday. I am very pleased with the items received.

Thank you for your excellent service! I look forward to ordering from you again.

Diane Wells.



I'M SURE I'LL BE DEALING WITH YOU AGAIN!###############################################


Hi Guys


Just a few word to let you know that my latest order with you has arrived safely and in good time...many  thanks...Regards... Paul C. Garrity

Thank you for an excellent service, all items arrived in good condition I am very pleased.

Kind regards

Lynne Pye


just like to say that it was really nice to see the faces of art discount on saturday at patchings farm and what a lovely bunch you are



Invoice Number: 49441
Just to say many thanks for such fast service! My niece was delighted with her birthday present.
Beverley Dwyer

Dear Sir or Madam,


      Order arrived with me today and I'm very please with it all and with the condiction in which it arrived in. Your service to your customers is first class with delivery which I can only call out-

standing quick. I am so please with your over all service I will be using your company from now

on to buy all my painting goods.

      Thank you from a very happy customer,



Dear Granthams Art Discount
Just wanted to email you to say how completely satisfied I am with your service. The product arrived beautifully packed, in pristine condition, and just as it had been described to me. From my first enquiry - to Liz Staples via your online enquiry service  (where Liz offered to get a watercolour set and measure its dimensions) - through the prompt reply from John Thompson, and being kept notified of the status of my order... well, I can't fault your company at all! Excellent service AND value for money! I'm already recommending you to my family and friends, and will certainly use you again in the future!
To everyone this might concern – I am totally in awe at the speed with which this order was filled. This time yesterday I don’t think I knew what I was going to order!! Totally gobsmacked.
You all deserve a medal (or an increase in salaries)

Very well done all of you (and many thanks)

Best wishes
Iris Newland


Many thanks
Ailsa McLaren




Many thanks for my order, which arrived yesterday. I am very pleased with the items received.


Thank you for your excellent service! I look forward to ordering from you again.


Diane Wells.

I just wanted to send a quick email and say thank you!!!  I placed my order on Tuesday and was told that it would arrive today, which it did.  The lady I spoke to on Tuesday was very friendly and helpful. 
I was in a desperate hurry to order the print storage rack as I have a display of work this weekend, so went on to google and just happened to find you, which I'm so pleased about.
You offer a great service and are very reasonably priced too - if I need anything else, your company will definitely by the first place I look!
Many thanks


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